ASU Performance Based Studies Research Group General Contractor Performance Information:
General Study Profile for Bill Stacey Construction 
Duration of contractor data analyzed by PBSRG: 1993-1995
Year of analysis, verification, and compilation: 1996-1997
Type of survey performed on projects: selected
Types of projects surveyed: Clean room, public, industrial, commercial, manufacturing, residential, specialty
Total number of projects surveyed: 18
Response rate of the survey: 64%
Total value of projects surveyed: $13,038,000
Maximum value of job size surveyed: $2,139,104
Minimum value of job size surveyed: $5,267

Item No.   Criteria Scale Averages
1.00 Quality of Workmanship    
1.10  Housekeeping 1 to 10 7.39
1.20  Equipment placement/start-up 1 to 10 7.53
1.30  Minimization of disruption to operations 1 to 10 8.11
1.40  Level of professionalism 1 to 10 8.32
1.50  Professional Appearance 1 to 10 7.95
1.60  Capability to meet specifications 1 to 10 8.47
1.70  Safety of the constructor  1 to 10 8.39
1.71    Number of safety violations number/job 0
     
2.00 Effective Scheduling    
2.10 Conformance to Schedule  1 to 10 7.74
2.11  Long lead items performed on time y/n 79%
2.12  Commitment of subcontractors and suppliers 1 to 10 7.81
2.13  Schedule appropriately updated 1 to 10 8
2.20 Finished project on time y/n 89%
2.30 Ability to coordinate project 1 to 10 8.28
     
3.00 Contractor Cooperation    
3.10 Ability to work with architects/engineers/owners 1 to 10 8.67
3.20 Ability to maintain working relationship with owner 1 to 10 8.65
3.30 Knowledge and familiarity with owner’s special needs 1 to 10 8.12
3.40 Communication/cooperation with owner and subcontractors 1 to 10 8.35
     
4.00 Competency Level    
4.10 Complexity of job 1 to 10 6.95
4.20 Skill level of Project Team    
4.21  Knowledge and ability to manage entire project 1 to 10 8.33
4.22  Effectiveness of project management meetings 1 to 10 8.19
4.23 Plans meeting in advance to avoid interference 1 to 10 8
4.24 Knowledge of codes 1 to 10 8.5
4.25 Interpretation of drawings 1 to 10 8.37
4.26 Ability to resolve problems 1 to 10 8.53
4.27 Minimization of time lost in resolving problems 1 to 10 8.47
4.28 Pre-construction services 1 to 10 8.11
4.30 Skill level of foreman and craftsman 1 to 10 8.47
4.40 Skill and quality of work provided by chosen contractors 1 to 10 8.18
     
5.00 Response    
5.10  Inquiry—Good use of questions 1 to 10 8.33
5.20  Response to customer needs 1 to 10 8.67
5.30  Warranty work response 1 to 10 8.41
5.40  Change orders 1 to 10 8.18
5.50  Timeliness in updating reports 1 to 10 7.13
5.60  Prompt payment of subcontractors 1 to 10 8.93
     
6.00 Job Close-out    
6.10 Ability to close out project efficiently  1 to 10 8.21
6.20 Quality of finished product 1 to 10 8.84
6.30 Finish within cost expectations 1 to 10 8.11
6.40 Minimization of punch list 1 to 10 8
6.50 Speed and quality of rectifying punch list 1 to 10 8.21
     
7.00 Customer Rating of Contractor    
7.10 Customer satisfaction 1 to 10 8.68
7.20 Level of trust maintained in contractor by owner 1 to 10 8.65
7.30 Contractor Fairness on project 1 to 10 8.89
7.40 Contractor fairness in quantity and cost of change orders 1 to 10 8.78
7.50 Value of work based on project cost 1 to 10 8.44
7.60 Ability of contractor to overcome obstacles to betterment of project 1 to 10 8.53
7.70 Ability of contractor to maximize owner’s resources 1 to 10 7.94
7.80 Rating of contractor’s TQM plan 1 to 10 7.67